Privacy Policy

This Privacy Policy explains how UNBLOK Global ("UNBLOK", "we", "our", "us") collects, uses, discloses, and safeguards your information when you visit our website, use our tutoring services, or communicate with us.

By accessing our website or enrolling in our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Student/parent name
  
  

• Email address
  
  

• Phone number (including WhatsApp)
  
  

• Address (if voluntarily provided)
  
  

• Student school year, subjects, and academic details
  
  

1.2 Technical Information

• IP address
  
  

• Browser type and version
  
  

• Device type
  
  

• Cookies and usage data
  
  

• Pages visited and time spent on the website
  
  

1.3 Payment Information

• Billing details
  
  

• Payment confirmations
  
  

(UNBLOK does not store card details. Payments are processed securely through third‑party providers such as Wise, Stripe, or bank transfer.)

1.4 Learning Data

• Assessment results
  
  

• Tutor feedback
  
  

• Attendance records
  
  

• Lesson notes and performance progress
  
  

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Service Delivery

• To provide one‑to‑one and group tutoring
  
  

• To match students with suitable tutors
  
  

• To create personalized learning plans
  
  

• To monitor academic progress
  
  

2.2 Communication

• Contacting parents and students
  
  

• Sending class reminders and updates
  
  

• Responding to enquiries and support requests
  
  

2.3 Payments & Billing

• Processing fees and invoices
  
  

• Sending payment confirmations or reminders
  
  

2.4 Website Improvement

• Analysing website performance and user behaviour
  
  

• Enhancing user experience
  
  

2.5 Legal & Safety Purposes

• Compliance with applicable laws
  
  

• Prevention of fraud or misuse
  
  

3. Legal Basis for Processing (UK & EU GDPR)

We process data under the following legal bases:

• Consent (when submitting forms or enquiries)
  
  

• Contractual necessity (providing tutoring services)
  
  

• Legitimate interest (service improvement, communication)
  
  

• Legal obligation (financial and compliance records)
  
  

4. Sharing of Information

We do not sell or trade your personal data.

We may share information only with:

4.1 Tutors within UNBLOK

• Necessary student information for lesson planning
  
  

4.2 Service Providers

• Payment processors (e.g., Wise, Stripe)
  
  

• Communication platforms (e.g., WhatsApp, MS Teams)
  
  

• Web hosting & analytics providers (e.g., Google)
  
  

4.3 Legal Authorities

• Only if required by law or for protection against fraud
  
  

All third‑party partners must adhere to GDPR‑compliant data protection standards.

5. Cookies

Our website may use cookies to:

• Improve functionality
  
  

• Track website performance
  
  

• Personalise user experience
  
  

Users may disable cookies in their browser, though some website features may not function correctly.

6. Data Retention

We retain personal information only for as long as necessary:

• Active students: duration of service
  
  

• Inactive students: up to 24 months
  
  

• Financial records: as required by law (typically 6 years)
  
  

Upon request, data can be deleted earlier, unless legally required to retain it.

7. Data Security

We take data protection seriously and use:

• Encrypted communication channels
  
  

• Password‑protected systems
  
  

• Secure storage platforms
  
  

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

We collect information about students only with parent or guardian consent.
We do not knowingly collect data directly from children under 13 without parental approval.

9. Your Rights (Under GDPR)

You may request:

• Access to your data
  
  

• Correction of inaccurate information
  
  

• Deletion of personal data
  
  

• Restriction or objection to processing
  
  

• Data portability
  
  

Requests can be made at any time to contactus@unblokglobal.com.

10. International Transfers

Because our tutors operate from India, student information may be accessed by authorised tutors outside the UK/EU.
UNBLOK ensures GDPR‑compliant safeguards and confidentiality agreements for all tutors and staff.

11. Third‑Party Links

Our website may include links to external sites. UNBLOK is not responsible for the privacy practices of those websites.

12. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Revised" date.

Continued use of our website or services implies acceptance of the revised policy.

13. Contact Information

For questions about this Privacy Policy or your data rights:

UNBLOK Global
Email: contactus@unblokglobal.com
Website: www.unblokglobal.com

This Privacy Policy ensures transparency, security, and compliance with UK and international data protection laws.

Last updated: 5 January 2026